Asklayer surveys can be shown on the thank you page and order status page in Shopify.

However, depending on your shop's settings (if you are using Checkout Extensibility or not) you may need to add the app block yourself.

Please follow the steps below:

  1. Go to Settings in the admin panel and navigate to Checkout.



  2. Check for the "Additional Scripts" section under "Order Status Page". This will help you determine if you are using checkout extensibility.


    • If there is an "Additional Scripts" section outlined in red: No further setup is required.
    • If there is no "Additional Scripts" section outlined in red: You are using checkout extensibility - Proceed to step 3.

  3. Go to Online Store > Themes, and click Customize.

  4. Click the dropdown at the top and select Checkout and new customer accounts.



  5. From the dropdown at the top, select Thank you.



  6. Add the app block.



  7. Click post-purchase-survey Asklayer.



  8. Ensure it is added and save.



  9. If you also want to display the survey on the order status page, select Order Status at step 5 and follow steps 6-8.



That's it! Please note that due to Shopify's checkout extensibility limitations, the survey design and color will differ from the preview. Thank you for your understanding.